FAQ
Questions teams ask before launching AI agents.
Short answers on fit, setup, safety, integrations, and where humans stay in the loop.
What is an AI agent?+
An AI agent is a digital assistant that can understand requests, follow business rules, use your knowledge base, and take actions across connected tools.
Can it work with my current tools?+
Yes. NexaFlow Agent can connect with common CRMs, calendars, inboxes, spreadsheets, ecommerce platforms, automation tools, and chat channels.
Is it safe?+
We design agents with controlled permissions, clear escalation rules, review workflows, and guardrails for sensitive or high-risk conversations.
Do I need technical knowledge?+
No. We handle setup, integrations, testing, launch, and optimization. Your team only needs to share workflow details and approve key decisions.
How long does setup take?+
Most focused agents can launch in 7 to 14 days. More advanced integrations or custom workflows may take longer depending on scope.
Can a human take over conversations?+
Yes. Agents can hand off to a person based on urgency, customer request, confidence level, or any rule you define.
Can pricing be customized?+
Yes. We can tailor pricing for advanced workflows, unusual integrations, higher conversation volume, or multi-team deployments.
What if the AI gives wrong information?+
It answers only from the data you provide (your listings, prices, policies) and hands the conversation to a human the moment it's unsure. It never invents prices or availability.
What languages does it speak?+
French, Arabic (including Moroccan Darija), and English — and it automatically replies in whatever language the customer writes.
Does it work with leads from portals like Mubawab, Avito, Bayut, or Property Finder?+
Yes. Leads arriving by email, WhatsApp, or your website are all answered the same way, within seconds.
Who owns the WhatsApp number and the data?+
You do. Your number, your conversations, your customer data — we build and maintain the agent, everything else stays yours.
When will I see results?+
Your agent is live in about 7 days, and you'll see response-time and booking numbers in your first weekly report.