FAQ

Questions teams ask before launching AI agents.

Short answers on fit, setup, safety, integrations, and where humans stay in the loop.

What is an AI agent?+

An AI agent is a digital assistant that can understand requests, follow business rules, use your knowledge base, and take actions across connected tools.

Can it work with my current tools?+

Yes. NexaFlow Agent can connect with common CRMs, calendars, inboxes, spreadsheets, ecommerce platforms, automation tools, and chat channels.

Is it safe?+

We design agents with controlled permissions, clear escalation rules, review workflows, and guardrails for sensitive or high-risk conversations.

Do I need technical knowledge?+

No. We handle setup, integrations, testing, launch, and optimization. Your team only needs to share workflow details and approve key decisions.

How long does setup take?+

Most focused agents can launch in 7 to 14 days. More advanced integrations or custom workflows may take longer depending on scope.

Can a human take over conversations?+

Yes. Agents can hand off to a person based on urgency, customer request, confidence level, or any rule you define.

Can pricing be customized?+

Yes. We can tailor pricing for advanced workflows, unusual integrations, higher conversation volume, or multi-team deployments.

What if the AI gives wrong information?+

It answers only from the data you provide (your listings, prices, policies) and hands the conversation to a human the moment it's unsure. It never invents prices or availability.

What languages does it speak?+

French, Arabic (including Moroccan Darija), and English — and it automatically replies in whatever language the customer writes.

Does it work with leads from portals like Mubawab, Avito, Bayut, or Property Finder?+

Yes. Leads arriving by email, WhatsApp, or your website are all answered the same way, within seconds.

Who owns the WhatsApp number and the data?+

You do. Your number, your conversations, your customer data — we build and maintain the agent, everything else stays yours.

When will I see results?+

Your agent is live in about 7 days, and you'll see response-time and booking numbers in your first weekly report.